Stephenie Smallwood, Assembly & Calibration Technician
Stephenie Smallwood works as an Assembly and Calibration Technician at WAHTS Hearing LLC, where she assists the production team by inspecting, assembling, and calibrating headset units. Her background includes customer service, logistics, and production leadership, with specialized training in hazmat shipping and receiving, Lean and Six Sigma, and Nexstar customer service.
Professional Background
Stephenie joined WAHTS in 2025 and quickly became a vital member of the operations team. Previously, she worked at Jerms Home Services as a Customer Service Representative and Dispatcher, where she managed plumbing and heating projects. Before that, she spent 14 years at Simon Pearce, a hand-blown glass and pottery company, where she served as Shipping & Receiving Lead.
Leadership & Values
Stephenie values a strong work ethic and takes pride in producing high-quality work rather than focusing on quantity. She enjoys collaborating with colleagues to brainstorm process improvements and believes that continuous improvement drives success.
Personal Insight
Born and raised in Vermont, Stephenie enjoys traveling—her favorite trip so far has been to the Dominican Republic—as well as camping, gardening, canning, and archery.